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Frequently Asked Questions
If your question is not addressed below, please contact a Maple
Office Supply representative at
service@mapleofficesupply.com or (214) 638-2696, and we will
provide you with an answer.
How
do I set up an account?
Because our pricing is customized to fit your business needs,
please contact a customer service representative at (214) 638-2696
to set up your account.
Can I
browse your web site without an account?
Because our pricing is tailored to meet each customer’s needs,
only customers with an account may browse the web site. To set up
an account, please contact a customer service representative at
(214) 638-2696.
What
product lines does Maple Office Supply offer?
Maple Office Supply offers all major brands including Avery,
Sanford, Bic, HON, and Hewlett Packard. Maple Office Supply also
carries our house brand, Universal.
Does Maple
Office Supply sell toner supplies?
You bet! Maple Office Supply sells every make and model of
toner supply for all the major brands. We sell OEM as well as
remanufactured cartridges of amazing quality.
I need custom pricing based on quantity. Whom do I contact?
Contact a customer service representative at service@mapleofficesupply.com
or (214) 638-2696.
Am I
in the delivery area?
The delivery area includes most of the Dallas area. Please
contact a customer service representative at (214) 638-2696 to
determine if you are in the delivery area.
Do you ship
outside your delivery area?
Yes. We ship via UPS outside the delivery area. For more
information, please refer to our shipping policy.
If I
order today, when will I receive my order?
All orders in the Dallas area placed prior to 4 PM are
delivered the next day. All orders to be shipped UPS placed prior
to 2 PM (in the time zone in which the order was placed) go out the same day for next
day delivery. For more information, please refer to our
shipping
and
delivery policies.
Does Maple Office Supply offer contract pricing on the items that
my company uses the most?
Yes! Maple Office Supply offers special contract pricing on all
25,000 items that we stock. Please contact a customer service
representative at (214) 638-2696 for more information.
What forms of
payment do you accept?
Maple Office Supply accepts all major credit cards and, with an
open account status, we accept corporate and government purchase
orders. Please contact a customer service representative at (214)
638-2696 to open an account today.
What if I need to
return something?
We make returns simple. 100% credit will be given if returned
within 30 days. A restocking fee of 10% may be applied if returned
after 30 days. For more information, please refer to our
returns
policy.
What if I forget my password?
If your company has a group administrator, please contact the
group administrator. If you are unsure of the group administrator
for your company, or if your company does not have a group
administrator, please contact a customer service representative at
(214) 638-2696.
What
is Maple Office Supply’s policy on shortages?
All shortages must be claimed within 48 hours of receipt of the
order. To claim a shortage, contact a customer service
representative at (214) 638-2696.
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