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Frequently Asked Questions
If your question is not addressed below, please contact a Maple
Office Supply representative at
service@mapleofficesupply.com or (214) 638-2696, and we will
provide you with an answer.
How
do I set up an account?
You will have the opportunity to create your own personalized account
when you place your order. At that time, you will be prompted to create
your own unique username and password to log in and place future orders.
Can I
browse your web site without an account?
Yes! We encourage you to log in as our guest and get started browsing over
25,000 products tailored to your needs. Please return to the home page and
enter "Guest" for both the username and password to get started.
What
product lines does Maple Office Supply offer?
Maple Office Supply offers all major brands including Avery,
Sanford, Bic, HON, Hewlett Packard, and many more. We also offer our
own unique house brand, Universal.
Does Maple
Office Supply sell toner supplies?
You bet! Maple Office Supply sells every make and model of
toner supplies for all the major brands. We sell OEM as well as
remanufactured cartridges of amazing quality.
I need custom pricing based on quantity. Whom do I contact?
Contact a customer service representative at service@mapleofficesupply.com
or (214) 638-2696.
Am I
in the delivery area?
Our delivery area includes most of the Dallas/Fort Worth metroplex.
Please contact a customer service representative at (214) 638-2696 to
determine if you are in our delivery area.
Do you ship
outside your delivery area?
Yes. We ship via UPS for our customers located outside of our local
delivery area. For more information, please refer to our
shipping policy.
If I
order today, when will I receive my order?
For our customers located in our local delivery area, all orders placed prior
to 5 PM CST are delivered the next business day. For our customers located outside of
our local delivery area, all orders are shipped via UPS. Orders placed prior to 1:30
PM CST go out the same day for next day delivery. For more information, please refer to our
shipping policy.
Does Maple Office Supply offer contract pricing on the items that
my company uses the most?
Yes! Maple Office Supply offers special contract pricing on all
25,000 items that we stock. Please contact a customer service
representative at (214) 638-2696 for more information.
What forms of
payment do you accept?
Maple Office Supply accepts all major credit cards and, with an
open account status we accept corporate and government purchase
orders. Please contact a customer service representative at (214)
638-2696 to open an account today.
What if I need to
return something?
We make returns simple. 100% credit will be given if returned
within 30 days. A restocking fee of 30% will be applied if returned
after 30 days. For more information, please refer to our
returns
policy.
What if I forget my password?
If your company has a group administrator, please contact the
group administrator. If you are unsure of the group administrator
for your company, or if your company does not have a group
administrator, please contact a customer service representative at
(214) 638-2696.
What
is Maple Office Supply’s policy on shortages?
All shortages must be claimed within 48 hours of receipt of the
order. To claim a shortage, contact a customer service
representative at (214) 638-2696.
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